FAQ
Production timelines, shipping, order tracking, and our return and replacement policies — all in one place.
Orders & Customization
Design your frame or engraving on our site, place your order, and we'll send you a digital proof by email within 24–48 hours. Approve or request changes, then we handcraft and ship it.
Shipping Timelines
Every piece is handcrafted and made to order, so timelines are split into production and transit.
Order Tracking
Check your status any time on our Track My Order page using your order number and email.
Returns, Refunds & Replacements
Custom work is non-returnable once approved, but our workmanship and transit damage are fully covered.